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SECURITY PROMISE

We recognize no online service is 100% secure, we work hard to maintain proper safeguards to protect your information from unauthorized access, misuse, alteration and do so by such measures as monitoring our website for vulnerabilities and attacks.

BEST PRACTICES TO MITIGATE SCAMS

An increasingly prevalent scam currently being employed by unscrupulous individuals is phishing. Phishing is a high‐tech scam that uses unsolicited email (also known as spam) or pop‐up messages in an attempt to deceive you into disclosing your credit card numbers, bank account information, social security number, passwords, and/or other sensitive information. Spoofing is when a fraudster or fraudulent computer program pretends to be something it’s not, usually via an email or website.

The sophistication of phishing and spoofing scams continues to dramatically increase. While online banking is widely considered to be as safe as or safer than in‐branch or ATM banking, as a general rule, you should be careful about giving out your personal financial information over the internet. Remember, Genesis Bank will never request your personal information via email or text.

RECOMMENDATIONS TO FOLLOW TO AVOID BECOMING A VICTIM OF SCAMS:

Be suspicious of any email with urgent requests for personal financial information. Phishers have been known to include upsetting or enticing (but false) statements in their emails to get people to react immediately. More recently, some fraudsters have toned down their language, as email recipients have become more aware of the use of this tactic. Either way, the email typically asks for information such as login IDs, passwords, credit card numbers, social security numbers, etc.
Be careful of emails that are not personalized and/or may contain spelling errors and/or awkward syntax and phrasing. Many phishing emails are sent in bulk and, therefore, are not personalized. If you are suspicious of an email claiming to be from a company you do business with, call the company which appears to have sent the email before responding. Many emails are being sent from other countries from individuals for whom English is a foreign language, thus resulting in misspelled words and awkward syntax and phrasing.
Be careful of personalized emails that ask for personal financial information. Be suspicious of any email that contains some personal financial information, such as a whole or partial bank account number and asks for other information, such as a PIN. We will never ask for or send you personal financial information by email unless it is encrypted or by some other secure method.
Be careful of emails or pop-up windows telling you there is a problem requiring someone to remotely access your computer. A fraudster may do this in order to steal your online banking information.
Do not use links in an email to get to any web page. Instead, call the company on the telephone to confirm the web page address, or log onto the website directly by typing in the known web address in your browser.
Do not complete forms in email messages that ask for personal financial information. Genesis Bank would never ask you to complete such a form within an email message. Only communicate information, such as credit cards numbers or account information, via a secure website or the telephone. When submitting financial information to a website, look for the padlock or key icon, and make sure the internet address begins with “https:”. A secure web server designation can be found by checking the beginning of the web address in your browser’s bar and the address should begin with https:// rather than http://.
Regularly log on to your online accounts and check your bank, credit and debit card statements to ensure that all transactions are legitimate. One of the real advantages of banking online is being able to review your account for unauthorized or unusual activity. If anything is suspicious, contact your bank and all card issuers immediately.
Ensure that your browser is up to date and security patches are applied. Always visit your browser’s home page to download the latest security updates even if they don’t alert you to do so.
Use online statements to reduce the volume of paper mailed. Today, stolen paper documents are the cause of more actual instances of identity fraud than are electronic thefts.

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